Privacy Policy

1. Introduction

Hill Brew Retreat ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Booking and reservation details
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Special requests or dietary requirements

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and bookings
• Providing customer service and support
• Sending booking confirmations and important updates
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or sale

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Lodge a complaint with supervisory authorities

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

8. Contact Information

If you have questions about this Privacy Policy, please contact us:

• Email: hello@hillbrew.in
• Phone: +91 354 223 7720
• Address: 22 Mall Road, Darjeeling, West Bengal 734101, India

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.