Terms of Service

Last updated: October 24, 2024

1. Agreement to Terms

By accessing and using the Hill Brew Retreat website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Provided

Hill Brew Retreat provides accommodation, café services, coffee workshops, nature trail tours, and related hospitality services at our Darjeeling location. All services are subject to availability and these terms and conditions.

2.1 Accommodation Services

  • Room and cabin rentals
  • Check-in/check-out services
  • Housekeeping and maintenance
  • Guest amenities and facilities

2.2 Café and Food Services

  • Coffee and tea preparation and service
  • Food and beverage offerings
  • Private dining and catering services
  • Coffee and tea retail sales

2.3 Experiences and Workshops

  • Guided nature walks and hiking tours
  • Coffee brewing workshops and classes
  • Cultural and educational programs
  • Special events and activities

3. Reservations and Bookings

3.1 Making Reservations

  • Reservations can be made online, by phone, or email
  • A valid payment method is required to secure bookings
  • Confirmation will be sent via email upon successful booking
  • Guests must be 18 years or older to make reservations

3.2 Booking Modifications

  • Date changes are subject to availability and rate differences
  • Guest count modifications may affect pricing and availability
  • Special requests cannot be guaranteed but will be accommodated when possible

3.3 Payment Terms

  • 50% deposit required at time of booking
  • Balance due upon check-in
  • Payment accepted by credit card, debit card, digital payment, or cash
  • All prices are in Indian Rupees (INR)

4. Cancellation Policy

4.1 Cancellation Fees

  • Free cancellation: Up to 7 days before arrival
  • 50% charge: 3-6 days before arrival
  • 100% charge: Within 48 hours of arrival
  • No-show: Full charge applies

4.2 Weather Exceptions

No cancellation fees apply for weather-related cancellations affecting travel to Darjeeling. This includes natural disasters, extreme weather conditions, or government travel advisories.

4.3 Force Majeure

We reserve the right to cancel reservations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or government restrictions. Full refunds will be provided in such cases.

5. Guest Responsibilities

5.1 Conduct

  • Guests must conduct themselves in a respectful manner
  • Noise levels must be reasonable, especially during quiet hours (10 PM - 7 AM)
  • Smoking is prohibited in all indoor areas
  • Illegal activities are strictly forbidden

5.2 Property Care

  • Guests are responsible for any damage beyond normal wear and tear
  • Lost or damaged items will be charged at replacement cost
  • Please report any issues immediately to staff

5.3 Health and Safety

  • Guests must follow all safety guidelines provided by staff
  • Hiking and nature walks are undertaken at guest's own risk
  • Medical emergencies should be reported immediately
  • Valid travel insurance is recommended

6. Liability Limitations

6.1 Service Limitations

While we strive to provide excellent service, we cannot guarantee uninterrupted access to all amenities or services due to maintenance, weather conditions, or other factors beyond our control.

6.2 Guest Property

Guests are responsible for safeguarding their personal belongings. Hill Brew Retreat is not liable for loss or damage to personal property unless caused by our gross negligence.

6.3 Third-Party Services

We are not liable for services provided by third parties, including transportation, external tours, or other vendors arranged by guests.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, are the property of Hill Brew Retreat and are protected by copyright and other intellectual property laws. Unauthorized use is prohibited.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy for information about how we collect, use, and protect your personal information.

9. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the courts of West Bengal, India.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any modified terms.

11. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: hello@hillbrew.in
  • Phone: +91 354 223 7720
  • Address: 22 Mall Road, Darjeeling, West Bengal 734101, India